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Confidentiality Policy
Confidentiality Policy
At Presence and Purpose Therapy, confidentiality is paramount. All client information is stored securely in Google Workspace, utilising encryption and access controls to ensure your data is protected.
Please be aware that confidentiality may be breached in certain circumstances, including:
If there is a risk of harm to yourself or others
If required by law
Your trust is important to me, and I am committed to maintaining the privacy of your information within the boundaries of the law.
Informed Consent Policy
Informed Consent Policy
At Presence and Purpose Therapy, clients will receive an informed consent document via Google Forms. This document outlines:
The therapeutic process
Potential risks and benefits
Details regarding confidentiality
Clients are encouraged to read this document carefully and complete the form prior to beginning therapy. If you have any questions or need further clarification, please feel free to ask before our first session.
Cancellation and No-Show Policy:
Cancellation and No-Show Policy:
At Presence and Purpose Therapy, I ask that clients provide at least 24 hours' notice for cancellations or rescheduling.
Notifications can be sent via email, text or Google Calendar.
Cancellation Fees:
Example:
More than 24 hours' notice: No fee
Less than 24 hours' notice: 50% fee (NZD $50)
No-show: 100% fee (NZD $100)
Please note that if there are any costs related to retrieving these payments, such as late fees or collection agency fees, those will also be the responsibility of the client.
Thank you for your understanding!
Fees and Payment Policy
Fees and Payment Policy
At Presence and Purpose Therapy, the fee's are outlined in the services page.
All billing and invoices are managed through Hnry, ensuring a streamlined and secure payment process. Clients are kindly requested to make payment within 48 hours of the session. A digital receipt will be emailed to you following payment.
Failure of Payment:
Failure of Payment:
If payment is not received within the specified timeframe, a reminder will be sent. If the payment remains outstanding after 7 days, a late fee of 10% (NZD $10) may be applied, and the client will be responsible for any additional costs related to retrieving the payment, including potential collection agency fees.
Thank you for your prompt payment, which helps maintain the smooth operation of my practice.
Emergency and Crisis Policy
Emergency and Crisis Policy
Your safety and well-being are my highest priority. Presence and Purpose Therapy is not equipped to provide crisis intervention online. In the event of an emergency or crisis, clients are strongly encouraged to contact trained professionals immediately.
For urgent support in New Zealand, please contact:
Emergency Services: Call 111 (Police, Fire, Ambulance)
Mental Health Helpline: 1737 (available 24/7, free)
Suicide Crisis Helpline: 0508 828 865
Youthline: 0800 376 633
For overseas clients, please contact your local emergency services or crisis support lines. Some international examples include:
International Emergency Services: 112 (EU) / 911 (US & Canada)
Samaritans (UK & ROI): +44 (0)8457 90 90 90
International Directory of Suicide Prevention Hotlines: https://www.iasp.info/crisis-centres-helplines/
If you are experiencing a life-threatening situation, please call your local emergency number immediately.
I encourage all clients to seek immediate assistance from qualified professionals for urgent situations. Online therapy sessions with Presence and Purpose Therapy are not suitable for crisis support.
Client Rights and Responsibilities
Client Rights and Responsibilities
Client Rights:
Client Rights:
At Presence and Purpose Therapy, clients have the right to:
Receive confidential and respectful care.
Provide feedback regarding their therapy and voice any concerns.
Access information about their treatment and the therapeutic process.
Client Responsibilities:
Client Responsibilities:
Clients are responsible for:
Clients are responsible for:
Attending scheduled sessions on time and notifying me in advance of any cancellations.
Communicating openly about their experiences, feelings, and concerns to ensure effective therapy.
Engaging actively in the therapeutic process to maximise the benefits of our work together.
By understanding these rights and responsibilities, we can foster a collaborative and supportive therapeutic relationship.
Feedback and Complaints Procedure
Feedback and Complaints Procedure
At Presence and Purpose Therapy, client feedback is highly valued and plays an essential role in enhancing the quality of care. Clients are encouraged to email if you have any concerns or issues, please feel free to discuss them with me directly. Open communication is vital for resolving any matters effectively.
Should your concerns remain unresolved, you have the option to contact the Health & Disability Commissioner for further assistance.
Thank you for your commitment to fostering a positive therapeutic environment!
Your Rights
Your Rights
Legal and Ethical Compliance
Legal and Ethical Compliance
As a sole trader operating under a full DAPAANZ license (click here to see my membership detail), I am committed to upholding the highest ethical standards in my practice. I adhere to the Health and Disability Consumers' Rights Code, which ensures that all clients receive respectful, safe, and competent care.
My focus is on creating a supportive environment where clients can explore their experiences freely and receive the guidance they need on their journey to well-being.
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